Although there is a large push to jump on the social media marketing bandwagon, most companies and business owners strike out into the great unknown of the online frontier without a social media marketing branding plan.  It might seem unnecessary to most business owners; however, the creation of an online branding strategy is one of the most vital steps to social media marketing success.  Just as each bubble of social media contact floats out into the webosphere toward an intended audience, a social media brand must be consistent for potential customers and business partners to see a strong message.

There are as many different online forums and networking sites in the online marketing arena as there are bees in a hive.  For the purpose of clarity, consider Facebook, Twitter, LinkedIn, and Biznik as prime examples.  In fact, these five steps to creating a consistent brand in social media marketing will apply the same way to every online promotional opportunity from electronic article publication to blogging:

1. Decide on a Niche Market.  No matter what audience you are seeking to address, identifying your niche audience is even more vital in social media marketing than in traditional marketing because there are millions more people to reach.  Many companies believe that drawing thousands of followers on Twitter or dozens of connections on LinkedIn equals high ROI (return on investment).  If 999 of the 1000 people who follow you on Twitter are women without children and you sell mommy products, then your conversion is actually VERY low.   Finding your niche audience will give you good coverage for your brand and lead to better conversions.

2. Consider a Face.  Much of social media marketing is about finding the right way to promote.  Whether you decide to use your company logo or your picture, remember that the icon or avatar will represent the “face” of your online efforts.  If it is important to have human recognition (for services, human recognition is imperative!), then consider finding a person that looks non-generic in race, economic type, and profession without being remote or sterile.

3. Persona Grata.  The welcome person should be prepared to tweet, post, and connect with a consistent tone and voice to distribute all company correspondences of online marketing.  By allowing one person to interact on each posting board and forum, the chances are better that the message and branding will stay the same in all social media venues.

4. Slogan-ate.  In virtually every social media forum, there is the opportunity to write a short blub about the company or person.  This is incredibly useful space that most people waste.  This is the place where people look when they are deciding if they want to connect with you and get to know you.  Using this space as your online business card or elevator speech is the best approach for developing interaction between social media platforms.

5. Promote and Measure.  By setting up separate promotions for each social media forum, you are able to kill two marketing birds with one stone!  You can do some quick A / B testing of several promotions to see which promotion out performs the other.  Plus, you can quickly measure results by the number of people who take you up on the offer.  Once you have decided which promotion has achieved more results, you should create slight variation of the same promotion to strength your brand recognition for each social media involvement and measure return on investment.
Many of the reasons that solopreneurs and companies market in an online atmosphere include the opportunity to gain exposure for their brand and the dissemination of branded marketing messages to a larger audience.  In both cases, increasing brand recognition and promoting a strong marketing message require a consistent brand for the audience to connect the dots into a series of marketing touches that increase sales potential.  By following the five steps, consistent branding in social media marketing will match the branding on the rest of your promotional materials.


Now, I know that the next few minutes of discussion will not resemble anything politically correct (not unusual right?) or mentally sound in the rational way that should be on topic, but I am noticing a growing trend that alarms me.  In many ways, I walk completely outside of society and their uptight rules.  Yes, hippy rebellion as it may sound…let people live and think without hurting each other.  Not so crazy, after all, I think that it could be argued that the Bible says something like that in several places. However, not to get too far off point, I am very obsessive about paying bills on time.  I own a business and nothing makes me angrier than to have to remind someone to pay their invoice.  So, in turn, I don’t want people having to remind me to pay my bills.  Fair is fair right?

In return, I do expect a certain amount of customer service.  Let’s be completely honest, I represent that ideal that customer service is essential and I seem to be the only one.  I have noticed a sliding trend of customer service in the past few months that makes me want to reach out to companies and say, “You know, I will pay more for good service.  Really!”  They really need the proverbial V8 slap to the back of the head.

Here are some of my mental money meanderings over the past month:

  • Language Barriers:  PLEASE don’t make me press one again to speak to someone in English.  If you can detect my name and address using caller ID, cant we please set my language preferences?  I would much rather tell you my name than have to listen to that damn 30 second introduction for the next 50 years of my life.
  • Language Barriers, part 2:  After I press one to speak to someone in English, transferring me to someone with an accent that is so thick I can not understand them DOES NOT count as speaking to someone in English.  It is very frustrating to continually say, “I am sorry, I can’t understand you.  Did you just ask me what I had for dinner last week?”  *grin*  Ok, so maybe it is not THAT bad, but you get the point!
  • Don’t call me:  What is up with companies that do not have a telephone number on their website or put it in an obscure place where you have to search all over the world wide webiverse?  (My word “webiverse”—I love it because it describes all of us who have a universe on the web!).  Enough already…give me a break and let me call you with my question.  We will all be happier when I finally find it.
  • At the beep:   Even better, large companies that keep bankers hours on staffing their phone systems.  I swear, I called AT&T the other day (switched to Vonage because it will save me about $150 a month—I will let all know how that goes) to pay my last bill.  I received an automated voice that said they only staff the phones during 8-6, M-F.  Logically, that is when all phone issues occur right?  The phone company does not have people staffing the phone.  Yes…in my mind…that is right up there with a Catholics priests not being married but giving marriage advice!  Enuf said.
  • Charges to Pay:  Now, to make a payment online (which I used to love because it was fast and convenient!), you have to pay 3 days ahead of time.  Good enough, when I understand that the rules have changed, I can play the game.  But, I called to make a phone payment today to keep from being late and was told that there would be $15.95 phone payment charge.  Huh?  I could not believe.  Fast and easy is apparently gone the way of cost effective.  Never mind the fact that I don’t consider a 3 day lead way an acceptable time frame for an electronic payment, but now it costs extra if I want to pay them on time.
  • Check Please:  I find it incredibly irritating when I make an electronic payment that requires me to void a check.  I don’t consider it unreasonable.  Electronic payment is supposed to keep me from needing the check.  Do they know how much checks cost these days?  And, the security risk of tearing it up (we shred—but anyways)….throwing it away is just a huge waste of my money.
  • ATMs hold ups:  When my ATM is down (and the next ATM is about 25 miles away), I have to use another bank.  For this, I get charged an incredible fee, as much as 25% of the ATM transaction between both banks, because their equipment did not work.  Interesting version of customer service.  We charge you for our failure.  Its good to be the bank!
  • Resellers:  After noticing an amazing charge on my cell bill this month (I just got a new Blackberry), I called the company to discuss it.  I was told by their customer service that the store that I bought the product in only housed retailers.  They were sales people on commission.  If I wanted services turned off or on, then I needed to call the customer service branch of the company because the sales people were only there to make sales.  Now, I am not naïve by a long shot.  But, it seems to me that if you put a large sign on the building, all of the guys in the place have your logo on them, and they tot business cards with your name, then you carry some liability for what they say.  I was advised to go to the store and discuss it with the Manager.  Uh huh… right after he had just told me not to trust their representatives that were in there.  When did businesses STOP backing up what their employees say?  More over, when is it ok to be ok with saying….”You should never trust one of our representatives.”  Guess I those guys selling cell phones on street corner with a side of crack really do have the right idea…they are training to work for my cell phone company!
  • Special Honors Note:  Here is a little tidbit that I found out by calling the bank after putting a meal on my debit card and noticing it exceeded the ticket amount by a large margin (so much I noticed it!).  The bank informed me that merchants are allowed to charge up to 30% of your sale OVER the amount of the sale (yes…in addition to your sales price) and hold it until your sale clears the bank.  The ticket is electronically submitted to the bank and the bank refunds the money back into your account. 


*At this point, I said….”what if the money is not recredited to my account or the ticket is not submitted as I signed it?  You have allowed them to take money from my account without my consent.”

**Answer:  “That does not happen.” 

Let me give you a little background.  In Tampa in January of this year, I took a few people to lunch.  The restaurant is a national chain that will remain nameless (but it does have a big pepper on the sign!) and I was charged three separate times for the same meal.  The bank had let all three transactions clear.  I caught it and reported it.  It happens and your bank is NOT there to protect you.  Protect yourself.

Ranting over…I have been meaning to go down this road for several weeks because it has been collecting in my brain.  I don’t feel like I am asking TOO MUCH….I mean, I pay my bills on time and I consider myself a logical human being.  I guess that might be the problem.  Logical human beings don’t get very far in the universe….so, I took it to my “webiverse.” 

Money, as the Bible says, is NOT the root of all evil.  The root of all evil is bad customer service and terrible business practices.  If you are guilty of any of these OR something that is driving your customer crazy, all the great marketing in the world will not help you! ~~Dee

For just a moment, let’s put aside the issue of whether or not blog marketing works.  It does.  There is no argument there really…just denial on the part of those unwilling to step into the new age of blogging and reach for the market of the internet generation.  We have short attention spans (so I am told!) and highly creative ways of reaching each other through identifying ourselves with our media.  Literally, I blog therefore I am!

But, all that rant aside, there is another issue that I am continually face with in my marketing efforts.  Before I throw this into the dark void of the blogosphere, let me say that I UNDERSTAND that what I am going to say goes against EVERY marketing genius and theorist on the subject of blog marketing.  Gotcha!  In return for my confession, I want everyone who reads this to understand two things about great online blog marketing:

  • It does not follow the pack of what everyone is doing.
  • When a better way is discovered, you do it.

Now, rinse and repeat until these things are deeply rooted into your mind because there will be a comprehension test at the end!

The argument revolves around the ideas of push vs. pull marketing.  If you are not quite hip to what I am saying it means quite simply that with some marketing methods require you to push the materials out to the marketplace to reach your audiencePull marketing is just the opposite in that your marketing efforts pull your audience to you through viral methods like email campaigns, social book marking, and networking.

Ok…here is our visual for the post.  If someone said to you that:

  • You could get office space on a country road not visible on any map without you placing huge signs to lead visitors, or…
  • For the same price, you can have this great office space located in the middle of a high traffic area of Main Street.

Which would you want?  If your answer is the office space on the dirt country road, you are in the wrong place…the Marketing Goddess is not for you!  You might need one of those marketing companies with low output and high prices that should come with a free mental examination.

The problem is that I am really strong with the customer service.  I do hand-holding better than anyone in the game (clean hands are even FREE! *smile*).  I understand that marketing is a scary thing for businesses…it’s an investment.  But, the other “experts” that constantly tell me about the books they have read that say that a blog should be kept in a private space, like as part of a website, to increase website traffic.  <deep breath>

We need to rage against this type of mythology!  While a blog can be an excellent marketing tool to drive traffic to a website, the website MUST be functioning and highly SEO-ed to stand alone.  Last thing you want to do is hide an incredible marketing tool behind a website that can not rank on its own.

Further, when you remove a blog from a public space, like Blogger or WordPress (my personal favorite), you effective take it out of the blogosphere circle where people can stumble across you.  Plus, using your SEO tactics on your blog and tagging system (not offered by most private blogs) you are enabling your blog to live on Main Street.  When your blog is on your private space, you have to do lots of blog marketing to get your message out.

Here’s some case study info for you:

  • Blog#1—90 posts, 30 relevant comments, 4068 visits over 5 months, PR5, ranked under 630K in technorati
  • Blog #2—25 posts, 7 relevant comments, 178 visits over 3 weeks (too early for PR)
  • Blog #3—35 posts, 13 relevant comments, 768 visits over 1 month (too early for PR)
  • Blog #4—7 posts, 8 relevant comments, 1094 visits over 1 month (too early for PR)
  • Blog #5—9 posts (very erratic!  Yes….here!), 19 relevant comments

Ready for the big one?

  • Blog #6—104 posts, 709 relevant comments, 37382 visits in 5 months, PR6, ranked under 150K in technorati

All of these sites have three things in common:  all public blogs, all highly successful and SEO-ed, all brining traffic back to the primary website.

The main counter argument seems to be there is a “.wordpress” (or .blogger) in the URL.  With today’s world of hidden linkage, why would anyone let what works stand in their way? 

The one truth that I have heard over and over again is that content is KING.  True that, but where the content is located is a matter of marketing companies that have control issues.  I guide companies’ everyday on how to reach an audience using a blog.  I don’t intend to argue with the big guys or their armies of followers about the whys of blogging in a public forum as opposed to a private venue.

With a great marriage of SEO for your website and a steady blog approach, there is NO reason to sweat sales on that country road when you can have what you built a website and blog to achieve.  A marketing tool that stays home to gather traffic (website) and your marketing tool (blog) that goes out into the world to invite people home!

Consider this:  I don’t market the Marketing Goddess blog.  You (and hundreds more people) found me somehow!

This will be my last post for 2007.  I am on my way to Tampa and New Orleans for the holidays.  Happy Christmas and Merry New Year!  Here is to a profitable and successful new year!

If you have questions, comments, or emotional outburst….well, that is why I am here! ~~Diana, Marketing Goddess

People often ask me why I am in marketing. I know, it seems like your insurance agent. You don’t want to admit that something horrible could happen, but you need to make sure you are covered in a case it does. Well, marketing people are much the same way. The best of us, really good at what we do, watch people…analyze….and find ways into their buying consciousness. Does that seem predatory? Perhaps.

Unfortunately, people sense this about marketers. Like we are all the tele-markers that call you during dinner time trying to refinance your house or get you to take another credit card. No…but I would like to note in this space that if AT&T calls me just once more (7 times in 2 days) that I will be going to a cable phone line!!

See, for each client I work with, I can see the vision of their dreams. I don’t take every client. I would not waste my time or efforts with people less than motivated to reach for success. They get to define that goal for themselves. Is it tons of money? Ok. Is it taking their messages of love to the world? Yes. Is it starting a business so that they don’t move through life stumbling over a 9-5 existence? Super. I can help with these visions.

Here’s the confessions part: What is in it for me? If you say money, true. I get paid, but that is not the payoff. If it were, why would I live in the blogosphere? Why would I turn down clients who do not have the passion needed or the understanding of achievement? Why would I fire clients who are not meeting my expectations? (yes…did that twice this week!)  I mean, anyone can write a check each month!

What is in it for me is a small idea I have called “Building Dreams on Dreams.” That means, quite literally, that I get to participate in the construction of other peoples dream.

  • I get to see that first direct mail campaign equal a sale.
  • I get to watch as the website or blog start to get responses.
  • I get see their PR turn into interviews and product buzz.

I build my dream—being the Marketing Goddess—on the successful achievement of the dreams of others. That is worth more than money to me. So, here I am blogging about the best ways to market for those who need help and understanding to get their part of the dream.

If you have questions, comments, or emotional outburst….well, that is why I am here! ~~Diana, Marketing Goddess

Have you ever noticed that almost every person selling something is yelling the word FREE?  Most times, customers are so desensitized to the idea of getting something for FREE, that you automatically become suspect and jeopardize your credentials.  If you customers do not trust you, then you will not make the sale.

Does this mean that you should never use the word FREE in a sales or marketing promotion?  No, but it does mean that FREE must have value for you customer to give them a reason to share their information with you.

The three most common mistakes that marketers make when trying to reach customers with the word “FREE” hanging like an albatross around their neck are:

  • Not providing content worthy of your customer’s interests.
  • Using deceit to draw your customer into your marketing without providing value.
  • Trying to sell goods or services to your customer with the word FREE attached.

What you are saying?  Not try to sell to my customers?  If you are starting to stutter and shift uneasily in your chair, then please get a grip.  The Marketing Goddess is ready to explain all to those trusting souls with patience!

Your goal is never to sell someone a product based on your FREE product.  Your goal is to get them to buy into later sale efforts by leaving their contact information.  Whether you offer a free newsletter, podcast, white paper, or report, your goal is to build a trust with your customer by providing a FREE value.  Later emails set up a drip marketing campaign in which you touch your customer repeatedly with information of products mixed with education.

Here are some great case studies from clients-

In truth, it’s like someone asking you to buy a car before you have driven it.  What your customer wants to feel assured about is that you have their best interest at heart.  As you can see from anyone of these documents, they are all timely, focused marketing pieces built to help the consumer with important information or education.  After all, why spend your days knocking on your customers door when you could be using the power of your blog and the internet to bring them to you!

Want an extra Marketing secret?  Dont want to produce content yourself?  Contact someone who has free marketing podcasts, white papers, or materials and ask to promote it on your site! 

If you have questions, comments, or emotional outburst….well, that is why I am here! ~~Diana, Marketing Goddess

First, whatever I say from here on out in the blog….pay attention.  I am starting a New Years Resolution early and this is it.  Once a week (atleast), you can find me here.  The Marketing Goddess blog is ready to live again!

Why did I stop?  Easy…business got into the way.  I do not get paid to write here.  I did get paid to write other places.  The choice is easy right??  Wrong.  Here is where I teach you WHY blogging is important to your business. 

The call last week went something like this:

“Hi, I found you on the internet and I was impressed with what you had to say,” the voice on the other end told me.

“Really, you found interesting information on the website?” trying to prompt her to tell me what she read.  It is a marketing conversation that EVERYONE should be having with every potential customer that calls.

“No, on your blog.  I goggled you,” I could hear her smiling.  That made one of us.  I was not smiling because I knew the blog had not been updated in months.  And, I have learned first hand that blogs work in another way.

Recently, I started another blog (not listed on this site).  It has received over 20K hit in the past four months.  How does happen?  It’s not hard at all, but we will go through it in the next few posts!

Lesson here:  1—Blogs work.  2—Clients will find you on the blog.

Here are some blogging basics that you MUST accept:

  • You must commit to your blog.  If you are not going to keep a regular posting schedule, then save yourself time and money now.  Leave it alone.  This is extra important because blogging can bring you SEO hits.  Plus, an audience will not commit to follow you if you don’t give them a reason!
  • Get Technorati (and other social medias) hooked up from the start.  By adding easy ways for people to follow your blog, then you will build an audience because they get whatever they want with their Happy Meal.  See the green box over to the right that says “Technorati Favorites”?  That is my Technorati home where people vote for me!  VOTE FOR ME! VOTE FOR ME! VOTE FOR ME!  If I know that I am loved, then it is easier for me to keep coming back.
  • Load your Blog.  Some people simply put their comments out on the blog.  Your blog should be your home away from your website.  Adding content gives people places to look around and find out more about you.  For example, on my blog, you can see customer testimonials.  Give them a reason to talk to you.  AND…your contact info should be prominent.
  • Plan the information you want on your blog.  What do you want to say?  How often?  What schedule do you want to set?  Get with your marketing person and set up a plan for your blog.  Your marketing plan should include this important step.
  • Have someone design your space.  Its not rocket science, but it is brain surgery.  No…not really.  But in truth, a good Blog Marketer (if not me, then someone please) can give you hints on what to include, how to lay it out, and where to cross the Ts.  You can also get information on writing for human beings as well as search engines.  A great blog marketer will hold your hand through this process.

Ready to get started with your blog marketing campaign?  You have my blog New Years Resolution.  Is getting more business part of your New Years Resolution? 

If you have questions, comments, or emotional outburst….well, that is why I am here! ~~Diana, Marketing Goddess

First, thank you to Michael, a good friend always ready to talk Marketing with me and inspire me to understand my vision.  Today, as he and I chatted about social marketing and blogging, I started to realize something not everyone knows… 

Let’s start off with an understanding that social marketing IS the medium of the future.  Bingo cards in magazines (if you are too young to remember Bingo cards, then be grateful that the world moved on from this painfully slow form of marketing!) and mailing letters are so obsolete.  Don’t get me wrong.  Direct mail can be very effective if executed well, but there are so many quicker more efficient ways to network with the today’s generation.  Even phone calls are becoming a relic of the past. 

One of the major ways is MySpace!  Of course, this medium…blogging is a fav-o-rite of mine, but MySpace is another flavor.

It seems like 99% of the MySpace pages miss the main rule of marketing.  KISS—Keep it simple stupid!  As I look over the profiles available on MySpace, there are some that are very nice.  Graphical layout compliments the message and even promotes the reason for approach.  However, as a rule….they are painful!  My general rule is clean clean…and did I mention clean?  Remember, MySpace is user oriented.  It is meant for the human element to gather and meet with friends.  Create a network and find like minded people interested in the same things you are…whatever that may be.  If you offend the masses, you loose friends.

It like that guy who is always wearing an ugly shirt when he goes to a party.  His wife loves him too much to say it is ugly, so she just rolls her eyes as everyone gasps and points.  Don’t be that ugly shirt.  I mean, don’t let your MySpace page be that ugly shirt.

What can you do to Succeed in MySpace?

  • If you are graphically challenged, GET HELP!  MySpace is full of people offering help and there are tons of free skins online.  One such place is http://www.freecodesource.com.
  • Remember that this represents you.  Don’t be scared to be different, but don’t turn people off either.  If you want to turn a module alittle to the left or right….go for it.  Distinguish yourself!
  • Make your information reflect things that would interest other people.  Draw them in…get them to contact you.
  • Invite people to your MySpace.  Get out there.  Share interest and exchange invitations.  If you have a blog, then promote it here.  Use and abuse this space.

By no means am I an expert on pretty-ing up a MySpace page, but they don’t have to be unattractive.  In a few short hours, I made my page (have a look at http://www.myspace.com/marketing_goddess).  Is it an inspiration for Michelangelo?  Not likely…but it is not going to start a mouse race for the little black X at the top right of the screen either!

If you stop by MySpace page and want to leave me a comment, do it! Do it! Do it!

By the way, that was a call to action.  Next blog, we talk about asking for what you want and directing your customer to the sale.  Again…I get to change my mind!

If you have specific topics you would like for me to address, then give me the test.  Ask!!!

If you have questions, comments, or emotional outburst….well, that is why I am here! ~~Diana, Marketing Goddess

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